Making Connections Through Technology, Real-Time Data and Customizable Programs

Welcome to COPILOT Provider Support Services

At COPILOT, we understand the profound impact that accurate, timely information can have on patient outcomes. That’s why we go beyond technology – we bring the human touch to every interaction, helping to drive success for all stakeholders in the patient ecosystem.

Connecting patients with life-saving and life-changing therapies

Proprietary Technology

Medical Benefit Expertise

Scalable Solutions Tailored to Your Needs

Patient Services

1 %

Same day TAT

1 %

Overturned denials on appeals

> 1 %

Accuracy rate on benefit verifications

1 %

Tailored program design

The COPILOT Difference

COPILOT Solutions At A Glance

Utilizing our proprietary technology as a platform, our solutions are designed to ensure that patients receive the care they need faster, while remaining flexible enough to meet the diverse needs of our clients.

Explore COPILOT Solutions

Tangible Results

Recent Case Studies

Our case studies highlight the success of our tailored solutions across various therapeutic areas, showcasing seamless transitions and effective launches. They demonstrate our adaptive approach to overcoming challenges and delivering measurable results.

Why Choose Us

HUB Transitions - Reimbursement

HUB Transitions from Disruption to Partnership

HUB Transitions - Reimbursement

HUB Transitions from Disruption to Partnership

How can a well-executed transition—built on proactive communication, technical precision, and collaborative engagement— transform a vendor-client relationship into a seamless, results-driven partnership?

Specialty Pharmacies - Speed to Therapy

Transfers to Specialty Pharmacies

Specialty Pharmacies - Speed to Therapy

Transfers to Specialty Pharmacies

Unlike Other HUBs, No Internal Conflicts. A comparative analysis of COPILOT’s pharmacy prescription offerings reveals that COPILOT excels in transferring prescriptions to a wide range…

Surveys and Polls

COPILOT HUB: Rated #1 in OA Practice Survey

Surveys and Polls

COPILOT HUB: Rated #1 in OA Practice Survey

How do reimbursement services differentiate themselves to secure a doctor’s endorsement?

HUB Transitions

Revitalizing a HUB Program to Drive

HUB Transitions

Revitalizing a HUB Program to Drive

Discover how COPILOT transformed low case volumes by building trust and streamlining operations

Prior Authorizations

Prior Authorization Support: Not all HUBs are Equal

Prior Authorizations

Prior Authorization Support: Not all HUBs are Equal

Navigating the complex role of Prior Authorizations (PAs) presents formidable challenges to patient care and reimbursement strategies. Stakeholders contend with evolving regulations, escalating costs, and…

HUB Transitions - Speed to Therapy

Transitions Can Drive Long-Term Client Success

HUB Transitions - Speed to Therapy

Transitions Can Drive Long-Term Client Success

Correlations underscore the impact of heightened HUB utilization on increased case volume and substantial brand growth.

Reimbursement - Specialty Pharmacies

MS Disease Management Approach Reduces Payer Cost

Reimbursement - Specialty Pharmacies

MS Disease Management Approach Reduces Payer Cost

Leveraging Disease Management & Technology to help MS patients adhere to the Treatment plan. International Society for Pharmacoeconomic and Outcome Research (ISPOR)

What Our Clients Are Saying

After another amazing session with our COPILOT FRM, I wanted to recognize her as an MVP to myself and the Great Lakes team. She has spent time educating us and helping us expand the portfolio in a $1 million dollar account, amid a pandemic.

Regional Manager

I wanted to send a quick note thanking everyone. What you do individually and collectively as a team makes a difference in our accounts and more importantly, the patients we serve.

VP, Market Access

Case managers and customer service teams are extremely knowledgeable; they are very pleasant to speak with and helpful in case resolution. The program management team has been a pleasure to work with, they are very responsive and flexible to my company's needs. With their expertise in pharma hubs and our therapeutic area, our program has been running smoothly and I am confident that our healthcare providers are receiving the best customer service experience. COPILOT's consistent interactions make us feel like we are their most important client!

Director, Patient Services

You guys are absolutely incredible! I have worked with a lot of HUBS ( I have been in the industry for 28 years) and I absolutely think COPILOT is the best!